ITIL Foundation Handbook - Pocketbook: 2011

ITIL Foundation Handbook - Pocketbook: 2011

• ITIL foundation handbook
• Product type: ABIS BOOK
• Stationery Office Books (TSO)

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. <P>This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. <br>Aligned with the ITIL 2011 publications and syllabus. <br>Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam. <br>Describes the key principles and practices of IT service management. <br>References relevant sections of the core publications.