ITIL® Practitioner Guidance (ITIL v3)

ITIL® Practitioner Guidance (ITIL v3)

<br /><span><span style="font-style:italic;">ITIL® Practitioner Guidance</span><span> is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.</span></span><br /><span><span>The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM:</span></span><br /><ol start="1" style="margin-top:0;margin-bottom:0;"><li><span>Focus on value</span></li><li><span>Start where you are</span></li><li><span>Progress iteratively</span></li><li><span>Be transparent</span></li><li><span>Keep it simple</span></li><li><span>Design for experience</span></li><li><span>Work holistically</span></li><li><span>Observe directly</span></li><li><span>Collaborate</span></li></ol><br /><span><span>It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc.</span></span><br /><span><span>The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.</span></span>