Experience Economy, Updated Edition

Experience Economy, Updated Edition

• Used Book in Good Condition

<div>In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book <I>The Experience Economy</I> is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.<br><br>And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable€"and lucrative€"impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out?<br><br>Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples€"including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others€"to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.<br></div>