Services Marketing: People, Technology, Strategy
<p style="margin: 0px;">The fundamentals of services marketing presented in a strategic marketing framework.</p> <p style="margin: 0px;">Â </p> <p style="margin: 0px;">Organized around a <b>strategic marketing framework</b> <i>Services Marketing</i> guides readers into the consumer and competitive environments in services marketing.</p> <p style="margin: 0px;">Â </p> <p style="margin: 0px;">The marketing framework has been restructured for this edition to reflect what is happening in services marketing today.</p>