Flow in the Office: Implementing and Sustaining Lean Improvements
<P>For many years, lean initiatives have generated staggering improvements on the shop floor. Currently, however, many managers and business leaders want these lean benefits incorporated into non-traditional environments such as service and transactions. This bookshows you how to efficiently translate and transition lean manufacturing principles into the office. <P>In <STRONG>Flow in the Office</STRONG>, Carlos Venegas confirms that the competitive advantage will go to those who manage information and knowledge most effectively and efficiently. It is not enough to be a lean manufacturer - you need to be a lean business, and that includes your back office, your front office, and your corner office. <P>The author translates the language of <EM>Lean Manufacturing</EM> into the language of <EM>Lean Office Flow</EM>, bringing bits, bytes, and conversations into the concrete world of process improvement.</P>