The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes

<h3>"Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research"</h3> <p>Most lean initiatives conducted by manufacturers are focused mostly on shop-floor activities — mapping the value stream of raw material to the shop-floor customer. Much of the untapped potential for productivity improvements lies, however, in non-production areas — where the value stream is administrative (i.e., "order to cash"). These "office" value streams directly support the daily production needs of an enterprise. <p>Beau Keyte and Drew Locher's new book, <b>The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes</b>, offers a step-by-step approach to applying lean initiatives to the administrative and office environment. It's a must read for leaders looking to improve their production support activities within their order-to-cash value stream. <b>The Complete Lean Enterprise</b> is a valuable tool in applying value stream mapping (VSM) to non-production areas, identifying office wastes, establishing performance metrics, speeding up administrative workflow, and improving office efficiency.