Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution

Difficult Conversations (HBR 20-Minute Manager Series): Craft a Clear Message, Manage Emotions, Focus on a Solution

<div>You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. <B><I>Difficult Conversations</I></B> walks you through:<BR><BR>• Uncovering the root cause of friction<BR>• Maintaining a positive mind-set<BR>• Untangling the problem together<BR>• Agreeing on a way forward<BR><BR>Don't have much time? Get up to speed fast on the most essential business skills with <B>HBR's 20-Minute Manager</B> series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.<BR></div>