Customer Experience For Dummies

Customer Experience For Dummies

<b>Gain, engage, and retain customers with positive experiences</b> <p>A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. <i>Customer Experience For Dummies</i> helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.</p> <p>The book will show you simple and attainable ways to increase customer experience and generate sales growth, competitive advantage, and profitability. You'll get the know-how to successfully optimize social media to create more loyal customers, provide feedback that keeps them coming back for more, become a trustworthy and transparent entity that receives positive reviews, and so much more.</p> <ul> <li>Gives you the tools you need to target customers more precisely</li> <li>Helps you implement new social and mobile strategies</li> <li>Shows you how to generate and maintain customer loyalty in order to achieve success through multiple channels</li> <li>Explains how a fully-engaged customer can help you outperform the competition</li> <li>Learn how to respond effectively to customer feedback</li> </ul> <p>Your brand's reputation and success is your lifeblood, and <i>Customer Experience For Dummies</i> shows you how to stay relevant, add value, and win and retain customers.</p>