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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition [Enhanced eBook]
Product Description
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition [Enhanced eBook]
<P><B>Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!</B></P> <P>The classic guide to conversing in high-impact situations, <I>Crucial Conversations</I> helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: </P> <P>·        Transform negative feelings into powerful dialog </P> <P>·        Make it safe to talk about almost anything </P> <P>·        Be persuasive, not abrasive </P> <P>·        Improve professional and personal relationships </P> <P>·        Impact productivity, quality, and safety in a positive way</P> <P>The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.</P>
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