Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
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Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
</p> <p>The first edition of <i>Crucial Conversations</i> exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:</p> <ul> <li>Prepare for high-stakes situations</li> <li>Transform anger and hurt feelings into powerful dialogue</li> <li>Make it safe to talk about almost anything</li> <li>Be persuasive, not abrasive</li> </ul>
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