Contextual Design: Defining Customer-Centered Systems (Interactive Technologies)
Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design (Interactive Technologies)
Innovating for People Handbook of Human-Centered Design Methods
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
Usability Engineering
About Face: The Essentials of Interaction Design
Applications of Social Research Methods to Questions in Information and Library Science
The Design of Everyday Things: Revised and Expanded Edition
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
The Design of Everyday Things
The UX Book: Process and Guidelines for Ensuring a Quality User Experience