Should you not be satisfied with your Kangoo Jumps products, you may return them for a refund within a maximum of 7 days after shipping arrival date, under the following conditions: (Please Note: We do not refund DVD's or Music CD's) 1. You need to advise the return by e-mail at
[email protected], and seek return instructions, within seven (7) days of receipt of the goods. 2. Returned goods must be sent in their original packing, in excellent condition. There should be no visible damage and the Kangoo Jumps must have only been used indoors, not outdoors. 3. The refund will be executed within 10 days of receipt of the returned items. Shipping & Handling charges are not refunded. Return and Warranty shipping is the responsibility of the buyer 4. Demonstration charges are non refundable. 5. Credit card and processing fees may apply.