Our 100% guarantee provides you with a refund when you return any purchase within 30 days. Product must be new and unopened. We can only refund shipping costs if the return is a result of our error. Defective product returned within 30 days will be replaced at no charge or the customer may elect to receive a refund. Defective product returned after 30 days but within 120 days will be replaced at no charge. Due to the nature of the product, customized and personalized products are not returnable.