The Well-Managed Healthcare Organization

The Well-Managed Healthcare Organization

<b><i>The Well-Managed Healthcare Organization</i> continues its position as the most comprehensive resource on healthcare management.</b><P>This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success:<BR>A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff<BR>A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards<P>This edition also includes:<P>A new chapter on building a culture of shared values, empowerment, communication, and service excellence<BR>A new chapter on the organizational infrastructure that sustains continuous improvement<BR>Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care<BR>Best practices for various operational functions, including comprehensive performance measure and organizational models<BR>Strategies for retaining and increasing the contribution of clinical and administrative staff<BR>Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion<P><b>The first edition of <i>The Well-Managed Healthcare Organization</i> won the American College of Healthcare Executive's James A. Hamilton Book of the Year Award.</b>