The Positive Coach Approach: Call Center Coaching for High Performance
Product Description
The Positive Coach Approach: Call Center Coaching for High Performance
- Used Book in Good Condition
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
Technical Specifications
You might also like
Call Center Management on Fast Forward: Succeeding in the New Era of Customer Relationships (3rd Edition)
Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization
Call Centers For Dummies
Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
The Executive Guide to Call Center Metrics
The Effortless Experience: Conquering the New Battleground for Customer Loyalty
Leadership and the One Minute Manager Updated Ed: Increasing Effectiveness Through Situational Leadership II