The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level
Product Description
The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level
Building on the work of Daniel Kahneman (<EM>Thinking Fast and Slow</EM>), Dan Ariely (<EM>Predictably Irrational</EM>), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for organizations who really want to understand their customers, and show you what to do to create exceptional customer experiences.
Technical Specifications
You might also like
What Got You Here Won't Get You There: How Successful People Become Even More Successful
An Everyone Culture: Becoming a Deliberately Developmental Organization
Profiting from the Data Economy: Understanding the Roles of Consumers, Innovators and Regulators in a Data-Driven World (FT Press Analytics)
Never Eat Alone, Expanded and Updated: And Other Secrets to Success, One Relationship at a Time
The Art of the Start 2.0: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything
Whistling Vivaldi: How Stereotypes Affect Us and What We Can Do (Issues of Our Time)
18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done
The New Leader's 100-Day Action Plan: How to Take Charge, Build or Merge Your Team, and Get Immediate Results
GDP: A Brief but Affectionate History