The Handbook of Quality Management 2E (PB): A Complete Guide to Operational Excellence

The Handbook of Quality Management 2E (PB): A Complete Guide to Operational Excellence

<h4>The definitive guide to organizational excellence--completely updated</h4> <p>Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, <i>The Handbook for Quality Management: A Complete Guide to Operational Excellence</i>, Second Edition offers in-depth guidance on effectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.</p> <p><b>Coverage includes:</b></p> <ul> <li>Business-integrated quality systems</li> <li>Organizational structures</li> <li>The quality function</li> <li>Approaches to quality</li> <li>Customer-focused organizations</li> <li>Integrated planning</li> <li>Strategic planning</li> <li>Understanding customer expectations and needs</li> <li>Benchmarking</li> <li>Organizational assessment</li> <li>Process control</li> <li>Quantifying process variation</li> <li>Quality audits</li> <li>Supply chain management</li> <li>Continuous improvement</li> <li>Effective change management</li> <li>Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches</li> <li>Management of human resources</li> <li>Motivation theories and principles</li> <li>Management styles</li> <li>Resource requirements to manage the quality function</li> </ul> <p>Over the past 40 years, the quality management discipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.</p> <p>Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, <i>The Handbook for Quality Management</i>, Second Edition provides an operational guide to the proper understanding and application of quality management in the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.</p> <p><i>The Handbook for Quality Management: A Complete Guide to Operational Excellence</i>, Second Edition:</p> <ul> <li>Clearly defines quality management principles and their application within a cross section of industries</li> <li>Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Management discipline</li> <li>Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments</li> <li>Discusses controls such as statistical process control, audits, and supply chain management</li> <li>Explains the stages of continuous improvement</li> <li>Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others</li> <li>Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2</li> </ul>