The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence

The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence

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<h4>Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, <span style="white-space:pre"></span>authenticity, or access to any online entitlements included with the product.</h4><h4>The definitive guide to organizational excellence--completely updated</h4><p>Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/QE) Body of Knowledge, <i>The Handbook for Quality Management: A Complete Guide to Operational Excellence</i>, Second Edition offers in-depth guidance oneffectively applying the principles of quality management in today's business environment and delivering superior results. Designed to help you prepare for and pass the ASQ CMQ/QE exam, this authoritative volume also serves as an essential on-the-job reference.</p><p><b>Coverage includes:</b></p><ul><li>Business-integrated quality systems</li><li>Organizational structures</li><li>The quality function</li><li>Approaches to quality</li><li>Customer-focused organizations</li><li>Integrated planning</li><li>Strategic planning</li><li>Understanding customer expectations and needs</li><li>Benchmarking</li><li>Organizational assessment</li><li>Process control</li><li>Quantifying process variation</li><li>Quality audits</li><li>Supply chain management</li><li>Continuous improvement</li><li>Effective change management</li><li>Six Sigma methodology, including detailed descriptions of the DMAIC and DMADV approaches</li><li>Management of human resources</li><li>Motivation theories and principles</li><li>Management styles</li><li>Resource requirements to manage the quality function</li></ul><p></p><p>Over the past 40 years, the quality managementdiscipline has undergone steady evolution from disparate quality assurance efforts to strategic, business-integrated functions. Today's quality manager must be able to plan and implement measurable, cost-effective process-improvement initiatives across the organization.</p><p>Written by two of the foremost authorities on the subject and fully updated for the latest American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge, <i>The Handbook for Quality Management</i>, Second Edition provides an operational guide to the properunderstanding and application of quality managementin the current business environment. It serves as a primary reference source for an organization's quality program and for anyone seeking to pass the CMQ/OE exam, given by the ASQ.</p><p><i>The Handbook for Quality Management: A Complete Guide to Operational Excellence</i>, Second Edition:</p><ul><li>Clearly defines quality management principles and their application within a cross section of industries</li><li>Integrates the application of Theory of Constraints, Six Sigma, and Lean thinking into the Quality Managementdiscipline</li><li>Contains detailed methods for planning, including customer needs recognition, benchmarking, and organizational assessments</li><li>Discusses controls such as statistical process control, audits, and supply chain management</li><li>Explains the stages of continuous improvement</li><li>Incorporates classic motivation theory with more current management practices advocated by Joiner, Senge, and Deming, among others</li><li>Features simulated and past exam questions to help you study for the ASQ CMQ/OE exam with answers that can be found at www.mhprofessional.com/HQM2</li></ul><p></p>