The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
- Used Book in Good Condition
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. <EM>The Call Center Handbook</EM> is a complete guide to starting, running, and im
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