The Basics of Process Mapping, 2nd Edition

The Basics of Process Mapping, 2nd Edition

<P>The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. </P><br /><P></P><br /><P>Providing a complete and accessible introduction to process maps, <STRONG>The Basics of Process Mapping, Second Edition</STRONG> raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used <EM>as a set</EM> to provide different views of work.</P><br /><P></P><br /><P>New in the Second Edition: </P><br /><P></P><br /><UL><br /><P><br /><LI>Four new chapters and 75 new graphics</LI><br /><LI>An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes</LI><br /><LI>A set of measures for flow and waste</LI><br /><LI>A discussion of problematic features of knowledge work and business processes that act as barriers to flow</LI><br /><LI>Seven principles* and 29 guidelines for improving the flow of knowledge work </LI><br /><LI>A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days</LI><br /><P></P></UL><br /><P></P><br /><P>Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied <EM>as a set</EM>. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels. </P><br /><P></P><br /><P><EM>*The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.</EM></P>