Textbook of Social Administration: The Consumer-Centered Approach

Textbook of Social Administration: The Consumer-Centered Approach

A hands-on guide to making human services work </br></br>Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. </br></br>How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers—and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. </br></br>Textbook of Social Administration includes: <ul><li> frameworks for organizing social administration skills <li> strategies for initiating change through persuasion <li> principles of consumer-centered management <li> the elements of the social program analytic framework <li> framework requirements for goals, objectives, and expectations <li> helping behaviors <li> examples of program elements that enhance consumer benefits <li> applying the wrap-around approach to school-based mental health services <li> managing information <li> selecting and measuring performance indicators <li> personnel management <li> fiscal management <li> the inverted hierarchy <li> <i>and much more </i></br></br></ul>Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies. </ul>