Textbook of Social Administration: The Consumer-Centered Approach

Textbook of Social Administration: The Consumer-Centered Approach

• Used Book in Good Condition

<EM>Textbook of Social Administration</EM> equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. <BR><BR>How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workers—and consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. <BR><BR><EM>Textbook of Social Administration</EM> includes: <UL> <LI>frameworks for organizing social administration skills <LI>strategies for initiating change through persuasion <LI>principles of consumer-centered management <LI>the elements of the social program analytic framework <LI>framework requirements for goals, objectives, and expectations <LI>helping behaviors <LI>examples of program elements that enhance consumer benefits <LI>applying the wrap-around approach to school-based mental health services <LI>managing information <LI>selecting and measuring performance indicators <LI>personnel management <LI>fiscal management <LI>the inverted hierarchy <LI>and much more <BR><BR></LI></UL><EM>Textbook of Social Administration</EM> is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies. <UL></UL>