Telephone Triage for Pediatrics

Telephone Triage for Pediatrics

<DIV>Handle questions about pediatric care with confident accuracy: <B><I>Telephone Triage Protocols for Pediatrics</I></B> is the quick-access guide to providing fast, efficient phone assessments and accurate care recommendations.<BR />  <BR /> This comprehensive, on-the-spot resource lists a broad range of symptoms alphabetically. A flow chart format provides the crucial Yes or No questions to ask, with each answer moving quickly to optimal recommendations or instructions. A vital resource for all nurses, this is irreplaceable to those in pediatric or family practice.<BR />  <BR /> Tap into top-level guidance for fast, efficient assessments …<ul><li><B>Step-by-step guidance for making accurate assessments</B>—170 proven protocols addressing a wide range of symptoms, disorders, and medical emergencies, for newborn to age 18</li><li><B>Sorts life-threatening problems</B> from those not requiring physician or emergency care—callers are directed to make an appointment, seek emergency care, or follow home care instructions</li><li><B>Increases consistency</B> of advice and documentation</li><li><B>Supports nurses</B> of all knowledge and experience levels</li><li><B>Color tabs for each section</B> enable quick access</li><li><B>Symptoms alpha-organized and </B><B>grouped by level of urgency,</B><B> addressing injuries, trauma, pain, swelling, and other symptoms for:</B><ul><li>Head, eyes, ears, nose, throat, mouth, back, neck, arm, and leg</li><li>Body system problems – chest/cardiovascular, respiratory GI, genital/obstetrics and gynecological problems, urination, and skin problems</li><li>Chronic and infectious diseases</li><li>Behavioral problems</li><li>Infant-specific problems</li></ul></li></ul> <B>Sections under every symptom include:</B><ul><li><B>Key Questions </B>to ask the caller</li><li><B>Other Protocols to Consider</B></li><li><B>Reminders</B> – for proper documentation</li><li><B>Assessment</B> – symptoms and conditions that determine urgency</li><li><B>Action</B><B>column </B>– Following Yes or No answers to assessment questions, with emergency actions appearing first</li><li><B>Immediate actions </B>– proven protocols and/or referrals to emergency, physician, or at-home care</li><li><B>Home Care Instructions</B> – before emergency care, before appointment, or at-home care</li><li><B>Emergency Instructions</B> – in-the-moment first aid</li><li><B>Report the Following Problems </B>– what caller should tell their physician or emergency department</li><li><B>Seek Emergency Care Immediately </B>– if certain symptoms occur</li></ul> <BR /><B>Must-have resource </B>for medical offices, clinics, schools, emergency departments, urgent care centers, home health agencies, and managed healthcare providers<BR />  <BR />  <BR /><B>About The Authors</B><BR />  <BR /> Julie Briggs, RN, BSN, MHA, is Director of the Emergency Department at Good Samaritan Community Healthcare in Puyallup, Washington.<BR />  <BR /> Mikki Meadows-Oliver, PhD, RN, PNP-BC, is an Associate Professor at the Yale University School of Nursing in Orange, Connecticut.<BR />  </DIV>