TQM: Introduction to and Overview of Total Quality Management

TQM: Introduction to and Overview of Total Quality Management

Total quality management (TQM) is a term initially coined by the Naval Air Systems Command to describe its management approach to quality improvement. It has since taken on many meanings. Simply put, TQM is a management approach to long-term success through customer satisfaction. It is based on the participation of all members of an organization in improving processes, products, services, and the culture they work in.<br /><br />This concise introduction to and overview provides:<br />•The primary elements of TQM<br />•History<br />•Guidelines for implementing, including common problems<br />•A synopsis of Deming’s 14 points, considered by many to be the primary basis for TQM<br />•Benefits of TQM<br />•TQM’s impact and influence on other management strategies, including ISO 9001, Baldrige, and Six Sigma<br />•Links to additional resources to learn more about TQM: books, standards, certifications, and articles<br /><br />Perfect for management students and others first learning about TQM, and also for experts wanting a succinct reference to have in their digital libraries.