Six SIgma for Transactions and Service (Six SIGMA Operational Methods)
Product Description
Six SIgma for Transactions and Service (Six SIGMA Operational Methods)
<p class="MsoNormal"><span style="font-size:12.0pt;line-height:107%;font-family:"Times New Roman",serif"><b>Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, <span style="white-space:pre"></span>authenticity, or access to any online entitlements included with the product.</b><o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:12.0pt;line-height:107%;font-family:"Times New Roman",serif"><b><br></b></span></p><p class="MsoNormal"><span style="font-size:12.0pt;line-height:107%;font-family:"Times New Roman",serif"><b style="font-family: "Times New Roman"; font-size: medium;">MAXIMIZE CUSTOMER-RELATED BUSINESS FUNCTIONS THROUGH SIX SIGMA</b></span></p><p><i>Six Sigma for Transactions and Service</i> delivers a comprehensive roadmap to optimize customer-related business functions. Featuring how-to's for making systems such as customer billing, order processing, and call center management more cost-effective and truly "customer-centric," this reference provides the hands-on specifics required to create and implement self-sustaining -- even self-improving -- transactional and service strategies an practices.</p><p><b><i>Six Sigma for Transactions and Service</i> provides:</b></p><ul><li>A clear blueprint to money-saving, efficiency-enhancing service delivery and transaction processing</li><li>Service-Sector-specific Define, Measure, Analyze, Innovate, and Embed (DMAIE), and Define, Measure, Analyze, Design and Optimize (DMADO) methodologies</li><li>Innovative service operations design strategies aligned with corporate strategies</li><li>Guidance and expert tips from Six Sigma Master Black Belts and Black Belts</li><li>Valuable forms and scorecard</li></ul><p><b>ASSURE SIX SIGMA QUALITY IN SERVICE AND TRANSACTIONS:</b><br><b>Transactional Quality Benchmarks</b> Service Operations, Corporations, and Industries * Service Performance Indicators * The Service Crisis * <b>Transactional Six Sigma</b> Define and Develop * Measures and Trends * Analyze and Innovate * Embed * <b>Designing for Transactional Services</b> Axioms of Service Design * Customer-Driven Transactional Processes * Designing Transactional Processes * Optimize the Service Design to Ensure a Robust Service Package * Transactional Business * Human Capital * Implementing TSS * Six Sigma in Transactional Processes</p><p>After achieving Six Sigma improvements in manufacturing and design comes an equally complex challenge: implementing Six Sigma in a business's transactional and service sectors.</p><p>Different tools, terminology, frameworks, and measurements will clearly be needed -- this is why leading Six Sigma and service operations experts prepared this detail-rich roadmap. <i>Six Sigma for Transactions and Services</i> provides the step-by-step guidance needed to transform these costly, crucial -- and far too often highly inefficient -- business processes.</p><p>This guide shows exactly how to design and optimize procedures and performance in areas traditionally resistant to both investigation and change. Readers will find the tools they need to:<br></p><ul><li>Develop quantitative assessments in hard-to-measure areas</li><li>Apply process thinking in service context</li><li>Apply new tools to find wasteful processes ripe for elimination</li><li>Develop customer-driven transactional processes</li><li>Build robustness into every aspect of the service package</li><li>Optimize the company's transactional design</li><li>Exceed customers expectations at reduced cost</li><li>Document cost reductions, efficiency improvements, and customer satisfaction</li></ul><p class="MsoNormal"><span style="font-size:12.0pt;line-height:107%;font-family:"Times New Roman",serif"></span></p><p><i>Six Sigma for Transactions and Service</i> offers exciting new opportunities to those looking to optimize every aspect of a bus
