Service Management For Dummies

Service Management For Dummies

<b>A plain-English guide to managing IT from the customer's perspective</b> <ul> <li>Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business</li> <li>Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices</li> <li>This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma</li> </ul>