Root Cause Analysis: Simplified Tools and Techniques, Second Edition

Root Cause Analysis: Simplified Tools and Techniques, Second Edition

This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical applications, the procedure when using it, an example of its use, a checklist to help you make sure if is applied properly, and different forms and templates. The examples used are general enough to apply to any industry or market.<br /><br />The layout of the book has been designed to help speed your learning. Throughout, the authors have split the pages into two halves: the top half presents key concepts using brief language—almost keywords—and the bottom half uses examples to help explain those concepts. A roadmap in the margin of every page simplifies navigating the book and searching for specific topics.<br /><br />The book is suited for employees and managers at any organizational level in any type of industry, including service, manufacturing, and the public sector.