Raving Fans: A Revolutionary Approach to Customer Service

Raving Fans: A Revolutionary Approach to Customer Service

<strong>Note: This is an Audiobook (Audio CD) and does not include actual book.</strong><br /><br />Told in the parable style of <em>The One Minute Manager</em>, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.<br /><br />America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.