Quality Service: What Every Hospitality Manager Needs to Know

Quality Service: What Every Hospitality Manager Needs to Know

<P> <B> </B> A must-read for all hospitality managers in every sector of the industry, this text serves as a step-by-step guide to providing quality customer service. <B> </B> This book provides 32 Application Interaction Exercises that takes the reader through every aspect of customer service€"from assessing customer expectations, to creating a quality service environment, to maintaining quality service. The entire spectrum of the hospitality industry is discussed, including restaurants, hotels, clubs, theme parks, travel, and tourism. <B> </B> For hospitality managers, restaurant managers, club managers, theme park managers, and travel and tourism managers that want a step-by-step guide to providing quality customer service. </P>