Quality Management for Organizational Excellence: Introduction to Total Quality, 7/e

Quality Management for Organizational Excellence: Introduction to Total Quality, 7/e

This is the eBook of the printed book and may not include any<br />media, website access codes, or print supplements that may come<br />packaged with the bound book.<br /><br />This practical, student-focused text shows<br />how to focus all of an organization’s resources on continuous<br />and simultaneous improvement of quality and productivity —<br />thereby continually improving both performance and competitiveness.<br />QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION<br />TO TOTAL QUALITY, 7/e coherently addresses all elements of<br />quality management, including Lean, Six Sigma, Lean Six Sigma, and<br />many topics that competitive books overlook (e.g., peak<br />performance, partnering, manufacturing networks, culture, and<br />crucial “people” aspects of quality). Direct and<br />straightforward, it links “big picture” theories and<br />principles to detailed real-world strategies and techniques.<br />Throughout, critical thinking activities, discussion assignments,<br />and research links promote deeper thinking and further exploration.<br />This edition adds all-new cases, plus new information on topics<br />ranging from supervision to certification, QFD and SPC to<br />benchmarking and JIT.