Quality Function Deployment (c): Integrating Customer Requirements into Product Design

Quality Function Deployment (c): Integrating Customer Requirements into Product Design

• Used Book in Good Condition

Quality Function Deployment (QFD) is a method for satisfying customers by translating their demands into design targets and quality assurance points. For a thorough "how-to" on the implementation of QFD, we went directly to the source -- Yoji Akao, the creator of QFD and one of the foremost leaders of the Japanese Total Quality Control movement.<P>In this unprecedented book he explains the concepts and methods of this remarkable systems engineering approach. Filled with case studies, detailed charts, and over 100 diagrams, this book is a complete reference tool for QFD implementation.<P><b>It includes:</b><ul><LI>Using the demanded quality deployment chart.</LI><LI>Using and promoting quality charts.</LI><LI>Using quality control process charts: QFD at the pre-production.</LI><LI>Quality deployment and reliability deployment.</LI><LI>Quality development in the construction industry.</LI><LI>QFD for the service industry.</LI><LI>QFD for software development.</LI></ul>