Process Mapping, Process Improvement, and Process Management

Process Mapping, Process Improvement, and Process Management

At last, a simple, well-written survey of process mapping, process improvement, and process management that will help you transform your organization into a world-class competitor. Author Dan Madison explains the evolution of work management styles, from traditional to process-focused, and introduces the tools of process mapping, the roles and responsibilities of everyone in the organization, and a logical ten-step redesign methodology. Thirty-eight design principles allow readers to custom-fit the methodology to the particular challenges within their own organizations. Additional chapters by guest writers Jerry Talley, Ph.D., and Vic Walling, Ph.D., discuss cross-department process management and using computer simulation in redesign, respectively. Inside you’ll find detailed, illustrated discussions about:<br />* The importance of process<br />* Process mapping<br />* Key stakeholders’ roles and responsibilities<br />* The ten-step process redesign methodology<br />* Process improvement and creating the process team<br />* The four lenses of analysis<br />* Customer report cards, benchmarking, and best practices<br />* Process redesign case studies<br />* Design principles for process redesign<br />* Barriers to process redesign<br />* Becoming a process-focused organization<br />* Building cross-department process management<br />* Using information technology in process management