Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series)

Perfect Phrases for Customer Service, Second Edition: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation (Perfect Phrases Series)

<h4>THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME</h4> <p>You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.</p> <p><i>Perfect Phrases for Customer Service</i>, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:</p> <ul> <li>Defusing bad situations before they get worse</li> <li>Handling complaints patiently and professionally</li> <li>Satisfying customers and increasing sales</li> <li>Building long-term relationships with important customers</li> </ul>