Mastering ISO 9001:2015: A Step-By-Step Guide to the World's Most Popular Management Standard

Mastering ISO 9001:2015: A Step-By-Step Guide to the World's Most Popular Management Standard

Quality Management plays a critical role in any organization regardless of industry or region. Without it, the chances of meeting customer expectation and achieving success are virtually impossible. ISO 9001 provides organizations with a proven framework for the implementation and maintenance of a quality management system that can: • Increase profits • Satisfy customers • Land more business opportunity. Mastering ISO 9001:2015 provides a detailed, straightforward and practical explanation of the latest version of the world’s most widely recognized management standard. Whether you’re a small business looking to develop a quality system, or an established organization certified to ISO 9001 and wish to understand the new requirements, this is the guide for you.