Managing Difficult Interactions: Expert Solutions to Everyday Challenges (Pocket Mentor)

Managing Difficult Interactions: Expert Solutions to Everyday Challenges (Pocket Mentor)

<div>In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.<br><BR>This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:<BR>· Determine which confrontations are worth an investment of your time and energy<BR>· Understand and manage the strong emotions that can arise during confrontations<BR>· Design solutions that meet all stakeholders' needs<BR>· Coach your direct reports to resolve confrontations productively</div>