Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere

Job Aids and Performance Support: Moving From Knowledge in the Classroom to Knowledge Everywhere

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<i>Job Aids and Performance Support in the Workplace</i> gives us everything we’ve ever wanted to know about these invaluable tools and techniques!  Allison Rossett and Lisa Schafer have created a comprehensive, pragmatic, and very readable guide.  The authors don’t exaggerate when they claim it’s ‘knowledge everywhere.’