ITIL®4 – A Pocket Guide

ITIL®4 – A Pocket Guide

<span>'The ITIL pocket guides of Van Haren Publishing are since long</span><br /><br /><span>recognized as the industry classic guide on the topic of ITIL, in many</span><br /><br /><span>languages. Over the years this authoritative guide has earned its place</span><br /><br /><span>on the bookshelves and in the briefcases of industry experts as they</span><br /><br /><span>implement best practices within their organizations.</span><br /><br /><span>This pocket guide will provide readers with an understanding of the</span><br /><br /><span>ITIL 4 service management framework, by:</span><br /><br /><span>• understanding the key concepts of service management</span><br /><br /><span>• understanding how the seven ITIL guiding principles can help an</span><br /><br /><span>organization adopt and adapt service management</span><br /><br /><span>• understanding the four dimensions of service management</span><br /><br /><span>• understanding the purpose and components of the ITIL service</span><br /><br /><span>value system</span><br /><br /><span>• understanding the six activities of the service value chain, and how</span><br /><br /><span>they interconnect</span><br /><br /><span>• knowing the purpose and key terms of 15 of the 34 ITIL practices</span><br /><br /><span>• understanding seven of these 15 ITIL practices in detail</span><br /><br /><span>All exam requirements for the ITIL 4 Foundation exam are covered</span><br /><br /><span>in this pocket guide. It also provides support for everyone who has</span><br /><br /><span>knowledge of previous ITIL editions and is looking for a bridge to</span><br /><br /><span>the new edition. ITIL 4 took a big leap into the modern world of IT</span><br /><br /><span>service management, covering the latest principles and practices in</span><br /><br /><span>a customer-focused, service-centric way, enabling Agile principles for</span><br /><br /><span>maximum support of any business.</span>