Hotel Operations Management

Hotel Operations Management

<b> <p style="margin:0px;"> <b> <br> </b> </p> <p style="margin:0px;"> </p> <p style="margin:0px;"> <b>Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.</b> </p> <p style="margin:0px;"> </p> </b> <p style="margin:0px;"> <i>Hotel Operations Management</i> provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing “Mom and Pop” segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿’s—and their own—success. </p> <b> <b> <b> <b> <p style="margin:0px;"> </p> </b> </b> </b> </b> <b> <p style="margin:0px;"> </p> </b>