Guide to Dental Front Office Administration

Guide to Dental Front Office Administration

• SECTION I.
• DENTAL PRACTICE ADMINISTRATION
• Chapter 1 – Introduction to the Dental Front OfficeAdministrator
• Duties of the Dental Front Office Administrator Technology and the Dental Administrator
• Professional Appearance Business Casual Inappropriate Clothing Dress Code Regulations
• Professional Attitudes and Actions
• Interpersonal Skills
• Pre-Vacation Work Planning Promotions Promotable Attitudes
• On The Job Now (Special Feature)
• Chapter 2 – Ethical, Legal, and Regulatory Issues and Responsibilities
• Role of the American Dental Association
• HIPAA Practice Pitfall (Special Feature)
• Forms of Fraud
• Practice Pitfall (Special Feature)
• Bad Faith Awards
• Practice Pitfall (Special Feature)
• Chapter 3 – The Dental Office Team and Patient Relations
• The Role of the Dentist
• The Role of the Dental Hygienist The Role of the Chairside Dental Assistant
• Chapter 4 – Technology and the Dental Office
• SECTION II.
• GENERAL OFFICE PROCEDURES
• Chapter 5 – Basic Administrative Functions and Printed Communication
• SECTION III.
• MANAGING THE DENTAL FRONT OFFICE
• Chapter 6 – Dental Front Office Management
• Chapter 7 – Dental Terminology and Anatomy of the Oral Cavity
• Chapter 8 –Dental Chart Documentation
• Chapter 9 – Dental Office Forms
• ASA Physical Status Classification System
• Chapter 10 – Clinical Records Management
• SECTION IV.
• DENTAL INSURANCE PROGRAMS, CODING, AND BILLING
• Chapter 11 – Dental Reference Books and Insurance Contract Interpretation
• Alternative Benefit Plans
• Insurance Carrier Directories
• Chapter 12 – Dental Services and Coding
• Chapter 13 – Dental Billing and the Dental Claim Form
• SECTION V.
• FINANCES AND ACCOUNTING
• Chapter 14 – Dental Practice Accounts Receivable
• Chapter 15 – Accounts Payable and Financial Records Management
• Quarterly Returns
• SECTION VI.
• SECURING EMPLOYMENT
• Chapter 16 – Employment Skills and Job Search Strategies
• SECTION VII.
• GLOSSARY AND APPENDICES
• Glossary
• Appendix A
• Appendix B
• Appendix C

Dental front office administration is written to encompass the study of dental administrative and billing procedures from the time a patient walks into the office to the moment they walk out, as well as the final billing and reconciliation of the patient’s account.  The straightforward easy-to-understand writing style from ICDC authors, presents information clearly and concisely. Patient names, exercises and examples in this training material have been designed to incorporate a light-hearted humorous context,  found to improve the ability to comprehend and retain information.