Emotional Value: Creating Strong Bonds with Your Customers
MP Service Management with Service Model Software Access Card (McGraw-Hill/Irwin Series Operations and Decision Sciences)
Service Management Operations, Strategy, Information Technology
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
The Responsible Company: What We've Learned From Patagonia's First 40 Years
The Civically Engaged Reader: A Diverse Collection of Short Provocative Readings on Civic Activity
The Impossible Will Take a Little While: A Citizen's Guide to Hope in a Time of Fear
The Ethics of Management
The Business Writer's Companion
Reading and Writing for Civic Literacy: The Critical Citizen's Guide to Argumentative Rhetoric (Cultural Politics and the Promise of Democracy)