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Interpersonal Relations

Difficult Conversations: How to Discuss What Matters Most

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Difficult Conversations: How to Discuss What Matters Most

<b>The 10th-anniversary edition of the <i>New York Times</i> business bestseller-now updated with "Answers to Ten Questions People Ask" </b> <br /><br /> We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you <i>Getting to Yes, Difficult Conversations</i> provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: <br /><br /> * Decipher the underlying structure of every difficult conversation <br /> * Start a conversation without defensiveness <br /> * Listen for the meaning of what is not said <br /> * Stay balanced in the face of attacks and accusations <br /> * Move from emotion to productive problem solving<br /><br /> <br />
Country USA
Manufacturer Penguin Books
Binding Kindle Edition
ReleaseDate 2010-11-02
Format Kindle eBook
EANs 9781101496763

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