Dealing with Conflict & Confrontation

Dealing with Conflict & Confrontation

<b><i>How to keep your cool, stand your ground, and reach a positive solution.</b></i> <P>Conflicts are inevitable. Anger, grudges, hurt, and blame are not. In fact, most of your conflicts can be resolved fairly easily. Even better, you can do it in a way that actually benefits all concerned. This insight-packed program will show you how. <P>Program Highlights:<br> * The 2 primary reasons conflicts occurr -- and how to see them coming<br> * Why people become enemies, and how to break the cycles that lead us to hostilities<br> * When conflict is good: 5 ways conflict can actually benefit you and your organization<br> * When it's OK to give in and when you should stand your ground<br> * How to confront people in a way that minimizes defensiveness and hostility<br> * Best ways to deal with dirty tactics, such as back stabbing, lying, and sabotage<br> * The 5 classic conflict-resolution strategies, and the pros and cons of each