Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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<p><b>The <i>New York Times</i> and <i>Washington Post</i> bestseller that changed the way millions communicate</b></p> <p>“[<i>Crucial Conversations</i>] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."<br><b>―from the Foreword by Stephen R. Covey, author of <i>The 7 Habits of Highly Effective People</i></b></p> <p>“The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."<br><b>―Mark Victor Hansen, cocreator of the #1 <i>New York Times</i> bestselling series Chicken Soup for the Soul</b></p> <p>The first edition of <i>Crucial Conversations</i> exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:<ul> <li>Prepare for high-stakes situations <li>Transform anger and hurt feelings into powerful dialogue <li>Make it safe to talk about almost anything <li>Be persuasive, not abrasive</ul>