Conducting a Contact Center Assessment
Product ID: 20977841
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Product Description
Conducting a Contact Center Assessment
- Used Book in Good Condition
Using key areas of focus to include efficiency, effectiveness, capability and competitive differentiation, this book is designed to help managers identify opportunities for improvement by describing a step-by-step process for conducting a contact center assessment.
Technical Specifications
Country
USA
Author
Michael Cusack
Binding
Paperback
Brand
Brand: Online Customer Care
EAN
9781481865272
Edition
1st
Feature
Used Book in Good Condition
ISBN
1481865277
Label
Online Customer Care
Manufacturer
Online Customer Care
MPN
black & white illustrations
NumberOfItems
1
NumberOfPages
170
PartNumber
black & white illustrations
PublicationDate
2013-01-11
Publisher
Online Customer Care
Studio
Online Customer Care
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