Bug Advocacy: A BBST Workbook

Bug Advocacy: A BBST Workbook

<p>Bug Advocacy, second in the BBST workbook series, supports students and self-studiers who want a context-driven introduction to black box software testing. Used in parallel with the instructional materials provided at the Center for Software Testing Education and Research (testingeducation.org/BBST), the workbook helps readers understand that bug reports are not just neutral technical reports. They are persuasive documents. The key goal of the bug report author is to provide high-quality information, well written, to help stakeholders make wise decisions about which bugs to fix. Key ideas in this book include: </p> <ul> <li>Defining key concepts (such as software error, quality, and the bug processing workflow)</li> <li>The scope of bug reporting (what to report as bugs, and what information to include)</li> <li>Bug reporting as persuasive writing</li> <li>Bug investigation to discover harsher failures and simpler replication conditions</li> <li>Excuses and reasons for not fixing bugs</li> <li>Making bugs reproducible</li> <li>Lessons from the psychology of decision-making: bug-handling as a multiple-decision process dominated by heuristics and biases and</li> <li>Style and structure of well-written reports </ul> <p> The learning objectives in this book include this content, plus improving your abilities / skills to: </p> <ul> <li>evaluate bug reports written by others</li> <li>revise / strengthen reports written by others</li> <li>write more persuasively (considering the interests and concerns of your audience), </li> <li>participate effectively in distributed, multinational workgroup projects</li> </ul>