A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality

A WEALTH OF INSIGHT: The World's Best Luxury Hoteliers on Leadership, Management, and the Future of 5-Star Hospitality

<b>Critically-acclaimed as one of the best hotel management books and customer service books by leading hospitality schools and industry executives, <i>A Wealth of Insight</i> profiles more than thirty-five of the world's best luxury hoteliers on exactly what it takes to lead and manage some of the most legendary hotels and resorts. </b><br /><br /><i>A Wealth of Insight </i>has been named required reading for students of hospitality, current and future hotel managers including directors across the leadership team, as well as executives working in high-end customer service industries eager to understand how world-class hospitality teams are built, nurtured and empowered for success. <br /><br />Each executive profile includes <b>bite-size insights, stunning photography and real-life examples</b> on recruiting, culture, technology, marketing, branding, personalization, authenticity, anticipation, design, partnerships and more. Hoteliers also detail the most significant trends impacting the sector today, and how those trends will shape the future of luxury hospitality. <b>The sheer scale and scope of this effort--to distill industry wisdom across two dozen countries--is unprecedented. </b><br /><br />For aspiring and current general managers of luxury hotels, for hospitality and customer service executives in search of a practical guide on how best to deliver a world-class guest experience, and for the modern luxury traveler eager to go behind the scenes, <b><i>A Wealth of Insight</i> is the holy grail of five-star leadership and management. </b><br /><br /><b>Profile Chapters:</b><br /><br />Aaron Kaupp--<b>Le Royal Monceau, Raffles Paris (France)</b><br /><div>Adrian Gray--<b>Lotte Hotel Moscow (Russian Federation) </b></div><div>Alexander Pichel--<b>Hotel Indonesia Kempinski Jakarta (Indonesia)</b></div><div>Alexander van Gastel--<b>Pulitzer Amsterdam (The Netherlands)</b></div>Amit Majumder--<b>Jumeirah Vittaveli (Maldives)</b><br />Anneke Brown--<b>COMO The Treasury (Perth, Australia) </b><br />Axel Bethke--<b>Qasr Al Sarab Desert Resort by Anantara (Abu Dhabi, United Arab Emirates)</b><br />Ayman Gharib--<b>Raffles Dubai and Sofitel Dubai Wafi (United Arab Emirates)</b><br />Brian Gullbrants--<b>Wynn Las Vegas and Encore (Las Vegas, United States)</b><br />Christian A. Hassing--<b>Mandarin Oriental, Singapore (Singapore)</b><br />Damien Bastiat--<b>Ballyfin Demesne (Ireland)</b><br />George Cozonis--<b>The Plaza Hotel (New York, United States)</b><br />Gerrit Graef--<b>The Ritz-Carlton, Riyadh (Kingdom of Saudi Arabia)</b><br />Graham Ledger--<b>Singita Serengeti (South Africa and Zimbabwe)</b><br />James Low--<b>COMO Uma Paro and COMO Uma Punakha (Bhutan)</b><br />Kai Speth--<b>The Reverie Saigon (Vietnam)</b><br />Krister Svensson--<b>St. Regis Hotel and Residences (Bangkok, Thailand)</b><br />Luc Delafosse--<b>Waldorf Astoria Beverly Hills (United States)</b><br />Mahmoud Skaf--<b>The Ritz-Carlton, Kuala Lumpur (Malaysia)</b><br />Marc C. Brugger--<b>Rosewood Hong Kong and Rosewood Beijing (China)</b><br />Marc von Arnim--<b>Park Hyatt Sydney (Australia)</b><br />Mariano Silvestri--<b>Park Hyatt Maldives Hadahaa (Maldives)</b><br />Michael Ziemer--<b>Mandarin Oriental, Taipei (Taiwan)</b><br />Nicholas Yarnell--<b>Six Senses Douro Valley (Portugal)</b><br />Patrizio Cipollini--<b>Four Seasons Hotel (Florence, Italy)</b><br />Pedro Dias--<b>The Surrey (New York, United States)</b><br />Peter Hopgood--<b>Outrigger Fiji Beach Resort (Fiji)</b><br />Philip Barnes--<b>The Savoy Hotel (London, United Kingdom)</b><br />Pinar Timer--<b>Pera Palace Hotel Jumeirah (Istanbul, Turkey)</b><br />Ralph Radtke--<b>Ciragan Palace Kempinski (Istanbul, Turkey)</b><br />Sjefke Jansen--<b>Belmond Grand Hotel Europe (St. Petersburg, Russian Federation)</b><br />Stephen Ansell--<b>Ararat Park Hyatt Moscow (Russian Federation)</b><br />Susanne Hatje--<b>Mandarin Oriental, New York (United States)</b><br />Taljinder Singh--<b>The Taj Mahal Palace, Mumbai (India)</b><br />Tom Roelens--<b>Four Seasons Resorts Lana'i (Hawaii, United States)</b><br />Torsten van Dullemen--<b>The Landmark Mandarin Oriental (Hong Kong)</b>